FREQUENTLY ASKED QUESTIONS
Q: What is Jackrabbit?
Jackrabbit is the online registration and payment processing system MT uses for all registrations and payments. Jackrabbit partners with SafeSave Payment Systems for credit card and eCheck processing.
Q: How does the registration process work?
Registration is done in sessions and occurs three times per year. Sessions run (Jan-Apr, May-Aug and Sept-Dec) and registration opens the first of the month prior to the session start date.
Q: How is tuition determined?
The prices are determined by class level and duration. The price shown in the Parent Portal is the standard monthly rate for classes. The class standard tuition shown in the Parent Portal is for 4 classes per month. In the event there are more or less classes within a given month, Jackrabbit will automatically adjust the tuition price for the month.
Q: How does the tuition billing process work?
Jackrabbit will automatically post monthly tuition on the Parent Portal on the 15th of the prior month. Tuition payments are due by the 1st of the month. A $10 late fee is applied to accounts with an outstanding tuition balance on the 10th of the month.
Q: Can you set it up to automatically charge my credit card on file?
Yes, you can select to have auto-charge setup by indicating this under Billing & Payments, ePayments or email firstname.lastname@example.org to request setup.
Q: What type of payment options are available?
You can pay online via credit card or eCheck (ACH). If you wish to pay cash, you still need to register online, then please place cash (in an envelope labeled with your name and classes) in the Tuition box. The full registration and payment policy are available on the parent portal.
Jackrabbit uses SafeSave Payment Services which holds a Payment Card Industry Data Security Standard certification. This is the same data protection standards required for all banks and major credit card companies. For more information on SafeSave Payment Services, you can access their website at https://www.safesave-payments.com/.
Q: Why do I need to enter my credit card information during registration if I am paying via cash?
Jackrabbit requires the entry of credit card information for all new families. Transactions will not be posted to your credit card unless you select this payment option during checkout on the parent portal, or in the event you have a past-due balance over 30 days. The full registration and payment policy is available on the portal.
Q: What discounts are offered?
We offer a sibling discount (10% for the 2nd child; 15% for the 3rd child). Additionally, we offer a 30% multi-class discount when purchasing 3 or more classes. Discounts do not appear in Jackrabbit until checkout and are not applicable to Workshops, Ceili or Show Team.
Q: Is there a registration fee?
There is a $15 Jackrabbit session registration fee per family for system processing.
Q: How do I find the classes for my dancer’s level on Jackrabbit?
Once you access Jackrabbit, click FIND CLASSES on your dashboard.
Use the “Add a Filter Option” to select classes by CLASS LEVEL. This will display only the classes in the class level you select.
*Competitive Accel is listed under PC/OC on the Jackrabbit filter.
Q: How do I add classes mid-session?
If you decide mid-session that additional classes are needed, you do not need to wait until the next session to add them. You can add the class directly within the Parent Portal at any time and it will prorate the class accordingly. Jackrabbit also sends a notification to the teacher so they know to expect your dancer at the next class!
Q: Can I change classes mid-sessions?
Class day changes within the same level are allowed during the session. Email email@example.com to confirm class availability and to request the class transfer. Any additional tuition will be prorated accordingly. Classes cannot be dropped during the session, and tuition is non-refundable.
Q: What do I do if my dancer advances class levels mid-session?
If a dancer advances class levels during the session, email firstname.lastname@example.org and the class schedule will be updated. Any tuition differences will be prorated accordingly.
Q: What are Events?
The events section of Jackrabbit is where special workshops and other events are posted for registration. Check out the session calendar, MT Parent Facebook page or email announcement on workshops.
Q: Do you offer private lessons?
Private lessons are available for any dancer registered in 3 class or more per week (not including ceili or show team). Lessons are also available for dancers who need extra help on new steps or if they are struggling with class material. Email email@example.com for more information on private lessons.
Q: What are the class options for Prizewinner Oireachtas Qualifiers?
(Oireachtas is the Mid America Irish Dance Championships aka Regionals) U11-U13 Prizewinner dancers who place 1st, 2nd or 3rd in all four core dances (SJ, RL, HP, and TJ), at a feis in Mid America, between October 1, 2019 and September 30, 2020 are qualified to participate in the Oireachtas as a soloist. Any dancer meeting these qualifications during session 1 will have the option to add the Tuesday PC/OC class (6:30-8:30) and Wednesday Set (4:30-5:30pm) as additional classes to the schedule, and it will be prorated accordingly. During Sessions 1 and 2, PW Oireachtas Qualifiers are required to be registered and participate in a minimum of two additional Novice/Prizewinner classes (Competitive Accel, Thursday N/PW, Saturday N/PW, or Sunday Slow Hardshoe) in order to participate in any PC/OC class. This is to ensure PW dancers are still working on their non-Oireachtas dances needed at feiseanna in order to advance to PC. In the fall, all non-PC/OC Oireachtas soloists will receive a personalized schedule for Oireachtas preparation.
Q: What are the class options for Non-Champ Nationals Qualifiers?
Any non-champ dancer who qualified for the North American Irish Dance Championships at Oireachtas will have the option to add any PC/OC classes as additional classes to the schedule. During Session 1, these dancers are required to participate in a minimum of three total classes (including one Novice /Prizewinner class) in order to participate in the PC/OC classes. During Session 2, Nationals soloists will receive a personalized schedule for Nationals preparation.
Q: Are there minimum class requirements for dancers participating in major competitions?
For PC/OC dancers participating in any major competition (Oireachtas, North American Championships, All Irelands, All Scotlands, Great Britains, and World Championships), they are required to register and participate in a minimum of three solo classes/week during the session that the major competition is held. Non-PC/OC dancers may have additional class requirements for Oireachtas and North American Championship participation and will be provided to each dancer separately.
Q: What is PC/OC Unlimited?
This is a membership style option for PC/OC dancers which offers them unlimited access to all PC/OC classes, Competitive Accel and any relevant Sunday hardshoe classes. This cost saving option provides families with total flexibility on class schedules and predictability of monthly tuition. The unlimited option does not include workshops, ceili or show team.
Q: How is the class schedule adjusted when classes move from Saturday to Tuesday from June to August?
Advanced Beginner / Novice: Dancers registered in the AB/N Saturday 9am-10am class will be automatically registered in the AB/N Tuesday 5:30-6:30pm class for June - August.
Novice / Prizewinner: Dancers registered in N/PW Saturday 10-11:30am class will automatically be registered in the N/PW Tuesday 4:00-5:30pm class for June - August.
PC/OC: Dancers registered in PC/OC Saturday 12-2pm class will automatically be registered in the PC/OC Tuesday 6:30-8:30pm class for June - August.
**If your dancer is already registered in a Tuesday class, there is no impact to their current Tuesday class.